Artificial Intelligence
We deploy AI systems that answer routine questions, capture structured data, and keep service quality consistent across channels.
Bangladesh-based AI-first outsourcing partner
AI-Powered Customer Support & Business Process Automation
We help companies reduce operational costs and scale faster using a powerful combination of AI automation and human expertise.
We are an AI-driven outsourcing company based in Bangladesh, helping global businesses automate customer support, sales, and back-office operations using intelligent systems.
Artificial IntelligenceAutomation workflowsSkilled human agents
Result: Faster response, lower cost, better customer experience.
50–70%Lower support costs
24/7Instant customer response
2–3xFaster resolution speed
Omnichannel command center
AI + Human operations in one flow
Live automation performanceActive
Email automation87% handled instantly
WhatsApp supportLead capture + routing
Escalation queueHuman takeover ready
Channels connected
Email
Website Chat
WhatsApp
Social Media
Outcome targets
Support cost-50–70%
Response time2–3x faster
Coverage24/7
AI handles instantly
First response across channels
Human takeover
Complex issues handled with care
Clear Positioning
Modern outsourcing built for global growth
Unlike traditional BPOs, we combine intelligent automation and human expertise to create faster, leaner, and more scalable support operations.
Automation Workflows
We design workflows that connect customer conversations to CRM actions, routing rules, reporting, and follow-up tasks.
Skilled Human Agents
When nuance matters, trained human specialists step in to resolve escalations, protect customer relationships, and close revenue opportunities.
Better Customer Experience
Faster response, fewer handoff delays, and a more consistent tone of voice help your brand feel modern and dependable.
Global-Ready Delivery
Based in Bangladesh, we help companies serve international markets with scalable systems and an efficient operating model.
Clear Performance Visibility
You get reporting, optimization, and continuous improvement so automation keeps producing better results over time.
This is not a typical call center. It is a smart automation company.
Services
AI systems and hybrid teams that move work forward
We design and deploy automation workflows for customer support, sales conversations, and repetitive business operations with human expertise available exactly where it adds value.
E-commerceSaaSFinTechHealthcareEdTechLogisticsProfessional Services
AI Customer Support Automation
Reduce support workload by up to 70%.
- Email automation
- Chatbot for website and social media
- WhatsApp automation
- AI-assisted live agents
WhatsApp Sales & Support Automation
Turn conversations into conversions.
- Auto replies to customer inquiries
- Lead capture and qualification
- Order collection automation
- Human takeover for closing
AI + Human Hybrid Support Team
Balance automation with human empathy.
- Trained support agents
- AI-assisted responses
- 24/7 availability
- Escalation handling for complex issues
Business Process Automation
Eliminate repetitive work across teams.
- CRM automation
- Data processing
- Workflow automation
- Reporting and analytics
AI + Human Model
We do not replace humans—we enhance them
The model is designed so automation handles repetitive volume while trained teams step in for context, judgment, and customer trust.
Instant first response
AI handles simple support and sales inquiries the moment a customer reaches out by email, chat, WhatsApp, or social media.
Hybrid support coverage
Agents work with AI-assisted prompts, summaries, and recommended actions so teams move faster without losing context.
Human escalation where it matters
Complex, emotional, or high-value conversations are routed to trained people who can solve issues and protect the customer relationship.
Structured operations
Routing logic, customer data capture, and SOP-driven workflows create consistent execution across every shift and every channel.
Lower operational cost
The combination of automation and Bangladesh-based delivery lowers spend without sacrificing quality, speed, or flexibility.
Continuous optimization
We track response times, resolution quality, and workflow performance to improve the system as volume and complexity grow.
Task Type
Handled By
Outcome
Simple queries
AI
Instant answers and data collection
Medium tasks
AI + Human
Faster execution with oversight
Complex issues
Human
Judgment-led service and retention
Why Choose Us
AI-first operations with a global-ready delivery model
We combine modern automation strategy, responsive human support, and Bangladesh-based cost efficiency to help companies scale more intelligently.
Serving clients across
United StatesUnited KingdomEuropeCanadaAustralia
Reduction in support costs50–70%
Customer response coverage24/7
Faster response times2–3x
Improved customer satisfactionHigher CSAT
AI-first approach
We are not a traditional outsourcing vendor. Automation strategy sits at the center of every engagement.
Custom-built workflows
Every process is tailored to your channel mix, customer journey, CRM, and reporting requirements.
Scalable systems
Launch with a focused use case, then expand into more support queues, markets, and back-office workflows over time.
Human-centered delivery
We use AI to make people more effective, not to remove the human touch from important customer moments.
Bangladesh cost advantage
Operate with a globally competitive cost structure while maintaining professional, responsive service.
Measured business outcomes
We focus on faster response, lower cost, and stronger customer experience rather than vanity metrics.
Results
Case study outcomes that show the hybrid model at work
Real-world examples of how AI workflows and human expertise reshape support, sales, and back-office performance.
“Before: 10 support agents and slow response times. After: 3 agents plus AI with 24/7 instant replies and cleaner escalation handling.”
How It Works
A workflow built for speed and control
Every engagement follows a clear operating model so customers get instant answers and your team keeps visibility over every step.
1
Customer contacts your business
Email, WhatsApp, website chat, or social media conversations enter one connected workflow.
2
AI handles instantly
The system understands the request, responds automatically, and collects the information needed to move the case forward.
3
Human support if needed
Complex cases are routed to trained agents who take over with full context and faster decision-making.
4
Continuous optimization
Performance is tracked, workflows are improved, and the automation layer becomes more effective over time.
Common Questions
Questions? We Have Clear Answers
Quick answers about our AI-powered support model, workflow design, and how we work with global clients.
For focused use cases, we can move quickly from discovery to launch. The exact timeline depends on channels, integrations, and escalation requirements, but we keep implementation practical and business-focused.
Need a workflow tailored to your business?
We can map your support, sales, and back-office use cases into a practical automation plan.
Talk to UsLet's Automate Your Business
Ready to automate your customer support and scale your business?
Tell us about your company and goals. We will review the use case and come back with a practical automation approach.
WhatsApp
+8801865640940Headquarters
Plot no-7, Road Number 1, Dhaka 1207, BangladeshWhat to Expect
- Discovery of your support and workflow pain points
- A practical AI + human operating model recommendation
- Guidance on channels, automation opportunities, and handoff design
- A no-obligation consultation with next steps
Book a free consultation
About Us
Building the Future of Outsourcing with AI
At GSiTech Solutions & Consultancy, we are transforming traditional outsourcing into intelligent, AI-driven operations for global businesses.
What We Build
Our work combines artificial intelligence, automation systems, and data-driven workflows to redesign customer support, sales support, and back-office execution.
We help businesses operate smarter, faster, and more efficiently with systems that blend automation speed and human expertise.
Our Vision
To become a leading AI-powered outsourcing partner for global businesses that want modern, scalable, and measurable operations.
Our mission is to automate repetitive processes, enhance customer experience, reduce operating cost, and combine AI with human intelligence in practical ways.
- Automate repetitive processes
- Enhance customer experience
- Reduce operational cost for clients
- Combine AI with human intelligence
Mohammad M.H. Joy
Founder & CEO
GSiTech was created to help businesses move beyond conventional outsourcing and adopt AI-enabled operations from Bangladesh for global markets.
Previous Experience
- Student Advisor at The Open University, UK
- Claims Handler at Home Repair Network Limited, UK
- Research Assistant at Carnegie Endowment for International Peace, USA
Education
- MA in Asia & International Studies, University of Nottingham, UK
- BSS in Global Studies & Governance, Independent University, Bangladesh
- Associate of Science, Troy University, Alabama, USA